/* Approved concept 3: quiet, compact help desk. Scoped away from the admin board. */
html body.site-ui.support-desk{--desk-bg:#f4f2eb;--desk-paper:#fffdf7;--desk-ink:#314339;--desk-muted:#727c70;--desk-line:#d7ddcf;--desk-accent:#445b48;--desk-soft:#e8ece2;--desk-gold:#9e8152;--desk-button:#fffdf4;--bg:var(--desk-bg);--panel:var(--desk-paper);--text:var(--desk-ink);--muted:var(--desk-muted);--line:var(--desk-line);--accent:var(--desk-accent);--ui-panel:var(--desk-paper);--ui-ink:var(--desk-ink);--ui-line:var(--desk-line);background:var(--desk-bg)!important;background-image:none!important;color:var(--desk-ink)!important;font:13px/1.7 system-ui,'Malgun Gothic',sans-serif}
html.theme-dark body.site-ui.support-desk{--desk-bg:#222a25;--desk-paper:#2b362e;--desk-ink:#f0f1e7;--desk-muted:#b4bcae;--desk-line:#48594c;--desk-accent:#d1dec5;--desk-soft:#354438;--desk-button:#26372d;--desk-gold:#c8ae7d}
html body.site-ui.support-desk main{width:min(720px,calc(100% - 44px));padding:28px 0 120px;margin:auto;background:transparent!important;min-height:75dvh}
html body.site-ui.support-desk .desk-heading{display:flex;gap:16px;align-items:center;padding-bottom:22px;border-bottom:1px solid var(--desk-line);margin-bottom:15px}
html body.site-ui.support-desk .desk-heading>div{flex:1;min-width:0}
html body.site-ui.support-desk .desk-heading .kicker{font-size:8px;letter-spacing:.16em;color:var(--desk-gold)}
html body.site-ui.support-desk h1{font:600 28px/1.5 Batang,Georgia,serif;letter-spacing:-.04em;color:var(--desk-ink)!important;margin:9px 0}
html body.site-ui.support-desk .desk-heading p{font-size:11px;margin:7px 0 0;color:var(--desk-muted)!important;word-break:keep-all}
html body.site-ui.support-desk .desk-heading>img{width:74px;height:88px;object-fit:cover;object-position:60% center;border-radius:5px;border:1px solid var(--desk-line)}
html body.site-ui.support-desk :is(button,input,select,textarea,.panel,.ticket,.message){border-radius:4px;box-shadow:none}
html body.site-ui.support-desk main :is(button,input,select,textarea){font-family:inherit;color:var(--desk-ink)!important;-webkit-text-fill-color:currentColor!important;border-color:var(--desk-line);background:var(--desk-paper)!important;--ui-control-background:var(--desk-soft)}
html body.site-ui.support-desk main button{font-size:12px;font-weight:500;line-height:1.6;min-height:44px}
html body.site-ui.support-desk main :is(button,a,input,textarea,select):focus-visible{outline:2px solid var(--desk-gold);outline-offset:3px}
html body.site-ui.support-desk .desk-tabs{display:flex;gap:20px;border-bottom:1px solid var(--desk-line);margin-bottom:20px}
html body.site-ui.support-desk .desk-tabs button{border:0;border-bottom:2px solid transparent;background:transparent!important;border-radius:0;padding:8px 0;color:var(--desk-muted)!important}
html body.site-ui.support-desk .desk-tabs [aria-pressed=true]{border-bottom-color:var(--desk-accent);color:var(--desk-accent)!important;font-weight:650}
html body.site-ui.support-desk #status{font-size:10px;min-height:0;margin:6px 0 12px;color:var(--desk-muted)}
html body.site-ui.support-desk #status:empty{display:none}
html body.site-ui.support-desk .desk-steps{display:flex;justify-content:space-between;align-items:center;gap:8px;margin:0 0 23px}
html body.site-ui.support-desk .desk-step{display:flex;align-items:center;gap:7px;color:var(--desk-muted);font-size:10px;position:relative;flex:1}
html body.site-ui.support-desk .desk-step:after{content:'';height:1px;background:var(--desk-line);flex:1;margin-left:3px}
html body.site-ui.support-desk .desk-step:last-child{flex:none}
html body.site-ui.support-desk .desk-step:last-child:after{display:none}
html body.site-ui.support-desk .desk-step b{display:grid;place-items:center;width:24px;height:24px;border:1px solid var(--desk-line);border-radius:50%;font:10px/1 Georgia,serif;flex:none}
html body.site-ui.support-desk .desk-step.active{color:var(--desk-accent)}
html body.site-ui.support-desk .desk-step.active b{background:var(--desk-accent);color:var(--desk-button);border-color:var(--desk-accent)}
html body.site-ui.support-desk .desk-step.done b{color:var(--desk-gold);border-color:var(--desk-gold)}
html body.site-ui.support-desk .desk-section-label{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:13px}
html body.site-ui.support-desk h2{font:600 18px/1.6 Batang,Georgia,serif;color:var(--desk-ink)!important;margin:0 0 15px;word-break:keep-all}
html body.site-ui.support-desk .desk-section-label h2{font:550 13px/1.6 system-ui,sans-serif;margin:0}
html body.site-ui.support-desk .desk-section-label span{font-size:9px;color:var(--desk-muted)}
html body.site-ui.support-desk .desk-product-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:9px}
html body.site-ui.support-desk .desk-product-tile{display:block;position:relative;padding:12px 5px 10px;min-width:0;text-align:center;border:1px solid var(--desk-line)}
html body.site-ui.support-desk .desk-product-tile img{width:45px;height:58px;object-fit:cover;border-radius:3px;display:block;margin:0 auto 8px}
html body.site-ui.support-desk .desk-product-tile strong{font-size:11px;font-weight:550;display:block;overflow-wrap:anywhere}
html body.site-ui.support-desk .desk-product-tile small{font-size:9px;display:block;margin-top:3px;color:var(--desk-muted)}
html body.site-ui.support-desk :is(.desk-product-tile,.desk-issue)[aria-pressed=true]{background:var(--desk-soft)!important;border-color:var(--desk-accent)}
html body.site-ui.support-desk .desk-product-tile[aria-pressed=true]:after{content:'✓';position:absolute;top:3px;right:6px;color:var(--desk-accent);font-size:12px}
html body.site-ui.support-desk .desk-record{margin:14px 0;padding:14px;border:1px solid var(--desk-line);border-radius:4px;background:var(--desk-paper)}
html body.site-ui.support-desk .desk-record label{display:block;font-size:10px;color:var(--desk-muted);margin-bottom:7px}
html body.site-ui.support-desk .desk-record select{font-size:12px;padding:9px 10px;width:100%;min-width:0;text-overflow:ellipsis}
html body.site-ui.support-desk .desk-record p{font-size:11px;line-height:1.8;color:var(--desk-ink);margin:9px 0 0;overflow-wrap:anywhere}
html body.site-ui.support-desk #purchase-status{font-size:10px;color:var(--desk-muted);display:block;margin-top:5px}
html body.site-ui.support-desk .desk-general{display:block;width:100%;text-align:left;padding:13px 12px;border:1px dashed var(--desk-line);font-size:11px;background:transparent!important}
html body.site-ui.support-desk .desk-general[aria-pressed=true]{background:var(--desk-soft)!important;border-color:var(--desk-accent)}
html body.site-ui.support-desk .desk-private{font-size:10px;line-height:1.9;color:var(--desk-muted)!important;margin:16px 0 8px;word-break:keep-all}
html body.site-ui.support-desk .desk-context{display:flex;align-items:center;gap:12px;padding:12px;border:1px solid var(--desk-line);border-radius:4px;background:var(--desk-paper);margin:0 0 20px}
html body.site-ui.support-desk .desk-context img{width:31px;height:41px;object-fit:cover;border-radius:2px}
html body.site-ui.support-desk .desk-context>div{flex:1;min-width:0}
html body.site-ui.support-desk .desk-context strong{display:block;font-size:12px;font-weight:550}
html body.site-ui.support-desk .desk-context small{font-size:10px;color:var(--desk-muted)}
html body.site-ui.support-desk .desk-text-button{border:0;background:transparent!important;color:var(--desk-accent)!important;padding:6px 0;font-size:11px}
html body.site-ui.support-desk .desk-issues{display:grid;grid-template-columns:1fr 1fr;gap:10px}
html body.site-ui.support-desk .desk-issue{display:block;text-align:left;padding:14px;min-height:122px;border:1px solid var(--desk-line);min-width:0}
html body.site-ui.support-desk .desk-issue svg{display:block;width:23px;height:23px;fill:none;stroke:var(--desk-accent);stroke-width:1.4;stroke-linecap:round;stroke-linejoin:round;margin-bottom:12px}
html body.site-ui.support-desk .desk-issue strong{display:block;font-size:12px;font-weight:550;word-break:keep-all}
html body.site-ui.support-desk .desk-issue small{display:block;font-size:10px;color:var(--desk-muted);margin-top:5px;line-height:1.7}
html body.site-ui.support-desk .desk-tip{font-size:11px;line-height:1.9;background:var(--desk-soft);border-left:2px solid var(--desk-gold);padding:13px 14px;margin:15px 0;color:var(--desk-ink)!important;word-break:keep-all}
html body.site-ui.support-desk .desk-conversation{display:flex;align-items:flex-start;gap:10px;margin:16px 0 20px}
html body.site-ui.support-desk .desk-conversation img{width:28px;height:28px;object-fit:contain;flex:none}
html body.site-ui.support-desk .desk-conversation p{border:1px solid var(--desk-line);background:var(--desk-paper);border-radius:0 5px 5px 5px;padding:11px 13px;font-size:11px;line-height:1.8;color:var(--desk-muted)!important;margin:0}
html body.site-ui.support-desk .field{margin:16px 0;gap:8px}
html body.site-ui.support-desk .field label{display:flex;justify-content:space-between;font-size:12px;font-weight:550;color:var(--desk-ink)!important}
html body.site-ui.support-desk .field small{font-size:10px;color:var(--desk-muted)}
html body.site-ui.support-desk .field :is(input,select,textarea){font-size:16px;padding:12px;line-height:1.8;min-width:0}
html body.site-ui.support-desk .field textarea{min-height:190px;resize:vertical}
html body.site-ui.support-desk #desk-extra{border-bottom:1px solid var(--desk-line);margin-top:20px}
html body.site-ui.support-desk #desk-extra summary{cursor:pointer;padding:12px 0;color:var(--desk-muted);font-size:12px;min-height:44px}
html body.site-ui.support-desk #desk-extra[open]{background:var(--desk-soft);padding:0 12px;border-radius:4px}
html body.site-ui.support-desk .desk-review{background:var(--desk-paper);padding:18px;border:1px solid var(--desk-line);border-radius:4px}
html body.site-ui.support-desk .desk-review-row{display:flex;justify-content:space-between;gap:16px;padding:11px 0;border-bottom:1px solid var(--desk-line);font-size:11px}
html body.site-ui.support-desk .desk-review-row span{flex:none;color:var(--desk-muted)}
html body.site-ui.support-desk .desk-review-row strong{font-weight:500;text-align:right;overflow-wrap:anywhere;min-width:0}
html body.site-ui.support-desk .desk-review-body{font-size:13px;line-height:1.9;color:var(--desk-ink)!important;white-space:pre-wrap;overflow-wrap:anywhere;margin:16px 0 0}
html body.site-ui.support-desk .desk-bottom{display:flex;gap:10px;padding:14px 0 max(14px,env(safe-area-inset-bottom));border-top:1px solid var(--desk-line);background:var(--desk-bg);position:sticky;bottom:0;z-index:10;margin-top:18px}
html body.site-ui.support-desk .desk-bottom .primary,html body.site-ui.support-desk #gate .primary{background:var(--desk-accent)!important;border-color:var(--desk-accent);color:var(--desk-button)!important;flex:1;min-height:48px;--ui-control-background:var(--desk-accent)}
html body.site-ui.support-desk .desk-bottom .primary:after{content:'→';margin-left:auto;font-size:18px}
html body.site-ui.support-desk #create-status{min-height:0;margin:8px 0;font-size:12px;word-break:keep-all}
html body.site-ui.support-desk #create-status:empty{display:none}
html body.site-ui.support-desk .desk-success{text-align:center;padding:25px 0 10px}
html body.site-ui.support-desk .desk-success>img{display:block;width:64px;height:64px;object-fit:contain;padding:9px;border:1px solid var(--desk-gold);border-radius:50%;margin:0 auto 24px}
html body.site-ui.support-desk .desk-success h2{font-size:26px;margin-top:12px}
html body.site-ui.support-desk .desk-success>p{font-size:12px;line-height:1.9;max-width:340px;margin:0 auto}
html body.site-ui.support-desk #desk-receipt{text-align:left;padding:18px}
html body.site-ui.support-desk #desk-receipt :is(strong,small){display:block;overflow-wrap:anywhere;margin-bottom:10px}
html body.site-ui.support-desk #desk-receipt small{font-size:10px}
html body.site-ui.support-desk #desk-tickets .panel{padding:20px;background:var(--desk-paper)!important;border-color:var(--desk-line)}
html body.site-ui.support-desk :is(.badge,.message,.notice){background:var(--desk-soft)!important;color:var(--desk-ink)!important;border-color:var(--desk-line)}
html body.site-ui.support-desk .message p{color:var(--desk-ink)!important}
html body.site-ui.support-desk .bottom-tabbar{display:none!important}
html body.site-ui.support-desk :is(#desk-wizard,#desk-tickets){scroll-margin-top:85px}
html body.site-ui.support-desk main [hidden]{display:none!important}
html body.site-ui.support-desk #create-form :is(button,input,select,textarea){border-radius:4px!important}
html body.site-ui.support-desk #create-form .desk-bottom button{margin:0!important}
html body.site-ui.support-desk{padding-bottom:0!important}
html body.site-ui.support-desk main{padding-bottom:40px}
html body.site-ui.support-desk[data-support-view="compose"] main:has(#content:not([hidden])) #status:not(.error){display:none}
@media(max-width:760px){html body.site-ui.support-desk .salon-nav-links{display:none!important}}
@media(min-width:761px){html body.site-ui.support-desk main{padding-top:40px}html body.site-ui.support-desk #desk-wizard{padding:28px;border:1px solid var(--desk-line);border-radius:5px}html body.site-ui.support-desk .desk-product-tile{padding:16px 10px}html body.site-ui.support-desk .desk-product-tile img{width:57px;height:73px}html body.site-ui.support-desk .desk-bottom{bottom:0}html body.site-ui.support-desk .desk-heading{padding-bottom:26px}}
@media(max-width:480px){html body.site-ui.support-desk main{padding-top:24px}html body.site-ui.support-desk h1{font-size:26px}html body.site-ui.support-desk .desk-heading .kicker{font-size:7px}html body.site-ui.support-desk .desk-product-grid{gap:8px}html body.site-ui.support-desk .desk-product-tile strong{font-size:10px}html body.site-ui.support-desk .desk-issue{padding:12px}html body.site-ui.support-desk .desk-issue strong{font-size:11px}html body.site-ui.support-desk .desk-step{font-size:9px;gap:5px}}